Contact Center

WE MEASURE AND ANALIZE THE SENTIMENT OF YOUR CUSTOMER IN REAL TIME TO ENSURE THEIR SATISFACTION AND THE GROWTH OF YOUR BUSINESS.

WE MEASURE AND ANALIZE THE SENTIMENT OF YOUR CUSTOMER IN REAL TIME TO ENSURE THEIR SATISFACTION AND THE GROWTH OF YOUR BUSINESS.

Since our formation, we have dedicated ourselves to working hand in hand with business leaders, both local and international, acting as promoters of the sustained growth and scalability of their businesses.

The key to our success has been working with all levels in each organization to ensure that the selection and implementation of strategies is translated into specific actions at all levels of the company. This has given us the opportunity to work with service partners and consumers, in order to learn first-hand about their challenges and motivations.

From combining their needs with those of our clients, the multi-channel Contact Center of Strategic Minds is born. Our commitment is to directly impact the experience of clients and those who facilitate the coordination and management of their services on a daily basis: our Experience Representatives.

Through our experience model, the consumer trajectory, motivated employees, and integrated technology, we transform interactions into experiences and moments of service into long-term relationships between your customers and your company.

Our promise

remote connection

We think about remote work first, giving your business mobility, speed and continuity.

Our agents are prepared to work from anywhere, reaching more talented people and allowing us a flexible workspace, both for them and for your business.

With technology in our favor, we have the scope to serve your client 24/7 without the need for a physical space. In addition, it allows us to maintain the security of the information and the effectiveness of the personnel in each interaction.

SELECTION AND TRAINING OF STAFF

Our commitment is to our people first. We hire the best available talent with superior communication and relationship management skills, which ensure that they can adjust to the day-to-day situations of your clients and your business. We train them to serve with passion and enthusiasm; we keep them motivated with an ever-growing career path and performance incentives.
The experience of your clients begins with the experience of our team.

inbound

Service orientation

Coordination of appointments and reservations

Claims and service call management

Customer service and loyalty programs

Reception and overflow calls management

Operational support

Outbound

Sales and telemarketing

Lead generation and qualification process

Coordination and confirmation of appointments

Registration and confirmation of events and seminars

Mystery Shopping

Surveys

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