Call Center | Strategic Minds | Puerto Rico
our solution
Since our formation, we have
dedicated ourselves to working hand in hand with business leaders, both local
and international, acting as promoters of the sustained growth and scalability
of their businesses.
The key to our success has been
working with all levels in each organization to ensure that the selection and
implementation of strategies is translated into specific actions at all levels
of the company. This has given us the opportunity to work with service partners
and consumers, in order to learn first-hand about their challenges and
motivations.
From combining their needs with
those of our clients, the multi-channel Contact Center of Strategic Minds is
born. Our commitment is to directly impact the experience of clients and those
who facilitate the coordination and management of their services on a daily
basis: our Experience Representatives.
Through our experience model, the
consumer trajectory, motivated employees, and integrated technology, we transform
interactions into experiences and moments of service into long-term
relationships between your customers and your company.
services
REMOTE CONECTION
We think about remote work first,
giving your business mobility, speed and continuity.
Our agents are prepared to work
from anywhere. This allows us to reach more talented people and a flexible
workspace, both for them and for your business.
With technology in our favor, we
have the capacity to serve your client 24/7 without the need for a physical
space.
In addition, we maintain the security of the information and the
effectiveness of the staff in each interaction.
SELECTION AND TRAINING OF STAFF
Our commitment is to our people
first. We hire the best available talent with superior communication and
relationship management skills, which ensure that they can adjust to the
day-to-day situations of your clients and your business. We train them to serve
with passion and enthusiasm; we keep them motivated with an ever-growing career
path and performance incentives.
The experience of your clients
begins with the experience of our team.
inbound & outbound
INBOUND
-Service orientation
-Coordination of appointments and reservations
-Claims and service call management
-Customer service and loyalty programs
-Reception and overflow calls management
-Operational support
OUTBOUND
-Sales and telemarketing
-Lead generation and qualification process
-Coordination and confirmation of appointments
-Registration and confirmation of events and seminars
-Mystery Shopping
-Surveys
