XP
WE MEASURE AND ANALIZE THE SENTIMENT OF YOUR CUSTOMER IN REAL TIME TO ENSURE THEIR SATISFACTION AND THE GROWTH OF YOUR BUSINESS.
Since our formation, we have dedicated ourselves to working hand in hand with business leaders, both local and international, acting as promoters of the sustained growth and scalability of their businesses.
The key to our success has been working with all levels in each organization to ensure that the selection and implementation of strategies is translated into specific actions at all levels of the company. This has given us the opportunity to work with service partners and consumers, in order to learn first-hand about their challenges and motivations.
From combining their needs with those of our clients, the multi-channel Contact Center of Strategic Minds is born. Our commitment is to directly impact the experience of clients and those who facilitate the coordination and management of their services on a daily basis: our Experience Representatives.
Through our experience model, the consumer trajectory, motivated employees, and integrated technology, we transform interactions into experiences and moments of service into long-term relationships between your customers and your company.
OUR PROMISE
REMOTE CONECTION
We think about remote work first, giving your business mobility, speed and continuity.
Our agents are prepared to work from anywhere. This allows us to reach more talented people and a flexible workspace, both for them and for your business.
With technology in our favor, we have the capacity to serve your client 24/7 without the need for a physical space. In addition, we maintain the security of the information and the effectiveness of the staff in each interaction.
SELECTION AND TRAINING OF STAFF
Our commitment is to our people first. We hire the best available talent with superior communication and relationship management skills, which ensure that they can adjust to the day-to-day situations of your clients and your business. We train them to serve with passion and enthusiasm; we keep them motivated with an ever-growing career path and performance incentives.
The experience of your clients begins with the experience of our team.
inbound
Service orientation
Coordination of appointments and reservations
Claims and service call management
Customer service and loyalty programs
Reception and overflow calls management
Operational support
Outbound
Sales and telemarketing
Lead generation and qualification process
Coordination and confirmation of appointments
Registration and confirmation of events and seminars
Mystery Shopping
Surveys